There are certain items that cannot be returned for very specific reasons. Feel free to reach out to your sales person directly with any questions or concerns. Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Remember that if your order was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund.When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.The product should be packed in the original product box with the UPC codes intact.If your package was originally shipped double-boxed, please return the unit(s) double-boxed.Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.
Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
To make a return, please first email our Moog Audio Sales Team at to arrange for an RA (Return Authorization) number. We're sorry your purchase didn't work out for you. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns. If your purchase was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund. Please note that certain exceptions apply. Depending on the condition of the item upon return, a restocking fee between 5% and 15% will be applied. If you are not satisfied with any new product, for any reason, you can return it for a refund or store credit of the purchase price within 30 days. We want you to be completely happy with your purchase. If we determine the unit failed under warranty within 30 days of purchase, we will send you a replacement unit. Please contact us at respond quickly with assistance or provide you with a return authorization (RA) number. The only policy we have is we'll do whatever it takes to fix the problem and make you happy. If there's a problem with your order, the first thing is to email us at staff will take care of you, no matter what. Returns & Exchanges What if there is a problem with my order?
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